A perfect ticket helps custom service solve the problem with the fastest speed. Let's look at how to submit a perfect ticket.
- Titles and categories must be precise
When filling in the work order, the title and category should be accurate, so that the customer service lady can quickly classify the work order into relevant departments for processing.
- Reflect the page display problem, please submit the screenshot
In response to the questions displayed on the website pages, if the screenshots are submitted together, our technical department will understand the problem faster.
- About recharge and withdraw problem, be sure to attach your Txid.
Txid is indispensable for recharging and withdrawal problems. Without Txid, customer service will not be able to query your questions.
- No need to resubmit work orders
When the customer service has been replied to the processing, do not submit the duplicate work order so as to avoid increasing the workload invisibly, instead causing the customer service lady to deal with the work order to slow down.