Chaince suggests to use Google 2-Factor Authentication(Hereinafter referred to as "2FA") to keep safe. The installation steps are as follows:
1.APP Download:"Google Authenticator"
iOS user,search"Google Authenticator",download address:Please click here
android user,search "Google Authenticator"，available download address：Please click here
Please keep your encryption key properly.
2)Some Android users who may not have Google play need to download Google installer first to get the google framework service.
3)Google Authenticator needs to use camera, which requires authorization when open APP.
4)Some phones need to be restarted when open Google play.
2. When do I need to use Google 2FA?
After completed 2FA,authentication code is needed for critical operations such as login,deposit,withdrawal address generation and etc.
Notice：If the 2FA is completed,the withdrawal function of you account will be suspended for 24 hours for safety concern,other functions are not affected.
Q: There is some problems with my 2FA.
A: If any problems appear during your 2FA,please check the following operations at first:
- The time of your mobile phone and chrome need to be set as the Standard Time,wrong time would lead to 2FA code mistakes.
- Please make sure that the account is consistent,you need to check whether the mail address used in the 2FA is same with the one you use to login in chaince.com
- The 2FA code updates every 30 seconds.Please input the code in the effective period,if the code gets red,wait for 30 seconds to input again to avoid invalid operations.
If all the above operations cannot solve your problem,a request of disabling 2FA can be submitted.
Q: How to reset Google 2FA?
A: If you need to reset Google 2FA,there are two ways to complete subjected to different conditions:
- You have kept the "private key" of 2FA
- If you have kept the 2FA "private key",when you lost mobile phone or missed the 2FA code because of misoperation, reset can be completed easily by download Google Installer in your new phone and input the 2FA encryption key manually.
- You did not keep the "private key" of 2FA
- For account safety concern,a ticket needs to be submitted to make a video verification with the chaince customer server,please note to check the ticket reply to get more details.Time of handling the disable request:UTC+8 09:00-18:00(Beijing/Hongkong).
Q:The android phone is noticed to open Google Play to scan the QR code,how to deal with the Google Play download failure?
A:Some android phone cannot get the Google Play service,please input the 2FA backup key by click "Manually input the authentication code".
Q:The android phone Google Authenticator cannot enable the camera,how to solve this?
A:Google Installer needs to be downloaded to get the Google service.After that you need to restart phone,then the camera is enabled.